The existing platform of the Polish ministries integrates the various systems of the ministries responsible for submitting customer applications and benefits.
When some systems need to exchange information with each other, correspond with each other or provide information about the status of an application, CSIZS makes it possible.
As a result, we had to adapt to multiple data sets and a large number of incoming applications. First of all, there were over 500 social benefit programmes, then over 300 subsidies for children in daycare centres and numerous applications for social assistance.

The proposed solution has achieved the following:

• Multiple integrations with state registers (debtor register, student register, death register, PESEL)
• Integrations with key systems
• Integrations with application systems (e.g. customer bank)

This was a policy of the Polish government for which many votes could be won, so the system had to be robust, stabilised and improved to cope with the volume of applications received.
From the launch of the 500+ programme until January 2022, around PLN 178 billion has been paid out to families and around 6.5 million children benefit from the initiative.
The system was prepared in a very intensive environment due to its importance for the Polish population. The project was associated with great responsibility, as the government wanted to show that applications could be submitted online. The government guaranteed that every decision would be made within 30 days, so everything had to be thoroughly tested.

SOFTIQ formed special task teams from various disciplines. The programmers reacted dynamically to errors and bugs. A "war room" was set up in Warsaw. The Polish government was reassured that SOFTIQ was fully focussed on the safe implementation of this project. 

• PHASE I - Analysis
• PHASE II - Design
• PHASE III - Implementation
• PHASE IV - Testing

• Easier and more convenient exchange of information between systems
• Reduction in paper consumption when submitting applications
• Centralisation of the application database
• Security and traceability of applications and information
• Multiple thousands of integrated systems